The legal industry is undergoing a seismic shift as AI and automation redefine traditional workflows, blending human expertise with cutting-edge technology.

Williams Lea and Sandpiper Partners' Ninth Annual Trends and Opportunities in Business Services survey report reveals how forward-thinking firms are leveraging innovation to enhance client services, optimize operations, and future-proof their practices in an era of economic uncertainty.

Key insights:

• AI adoption at scale: 75% of law firms are implementing formal governance frameworks to ensure ethical, strategic integration
• Strategic investment surges: 88% of firms plan increased tech spending, prioritizing AI, cybersecurity, and workflow automation to drive efficiency
• Support staff evolution: Centralized teams and AI tools are transforming secretary-to-attorney ratios, with 43% using workflow technologies to boost productivity
• Economic outlook: Despite market volatility, 63% of firms are increasing budgets, betting on hybrid human-tech strategies for growth

Download the full report today.