--- title: "The technology revolution in legal support: Redefining roles and enhancing value in modern law operations" description: Discover 2025’s key trends in legal tech, cybersecurity, and client-driven strategies. Download our annual legal survey. image: https://info.williamslea.com/hubfs/wl_legal_survey_2025.gif --- [![logo](https://d38bj6fsu7xdz4.cloudfront.net/wp-content/uploads/2025/09/18125656/Williams-Lea-Logo_Digital_Color-1-cropped.svg)](https://www.williamslea.com/) [ Contact Us ](https://www.williamslea.com/contact/) The technology revolution in legal support: Redefining roles and enhancing value in modern law operations ![wl-legalsurvey-cover](https://info.williamslea.com/hs-fs/hubfs/wl-legalsurvey-cover.png?width=718&height=933&name=wl-legalsurvey-cover.png "wl-legalsurvey-cover") The legal industry is undergoing a seismic shift as AI and automation redefine traditional workflows, blending human expertise with cutting-edge technology. Williams Lea and Sandpiper Partners' Ninth Annual Trends and Opportunities in Business Services survey report reveals how forward-thinking firms are leveraging innovation to enhance client services, optimize operations, and future-proof their practices in an era of economic uncertainty. Key insights: - **AI adoption at scale: **75% of law firms are implementing formal governance frameworks to ensure ethical, strategic integration - **Strategic investment surges:** 88% of firms plan increased tech spending, prioritizing AI, cybersecurity, and workflow automation to drive efficiency - **Support staff evolution:** Centralized teams and AI tools are transforming secretary-to-attorney ratios, with 43% using workflow technologies to boost productivity - **Economic outlook: **Despite market volatility, 63% of firms are increasing budgets, betting on hybrid human-tech strategies for growth Download the full report today. [![logo](https://d38bj6fsu7xdz4.cloudfront.net/wp-content/uploads/2025/09/18124947/Williams-Lea-Logo_Digital_White.svg)](https://www.williamslea.com/) - [Services](https://www.williamslea.com/services) - [Technology](https://www.williamslea.com/technology/) - [Solutions in Action](https://www.williamslea.com/solutions-in-action/) - [News & Events](https://www.williamslea.com/news-events) - [About](https://www.williamslea.com/about) - [Careers](https://www.williamslea.com/careers) - [Terms and Conditions](https://www.williamslea.com/terms-and-conditions) - [Privacy](https://www.williamslea.com/privacy-statement) - [Modern Slavery](https://www.williamslea.com/modern-slavery) - [Group Policies](https://www.williamslea.com/group-policies) - [Cookies](https://www.williamslea.com/cookies) - [Walker Guidelines](https://www.williamslea.com/walker-guidelines) [ Contact us ](https://www.williamslea.com/contact) ### Connect With Us - - - © Copyright Williams Lea 2026.